Community Support

We are here to help you work out and achieve your goals in an accessible and understanding way

Examples of situations we could help with

This is not an exhaustive list, it’s just to give you an idea of the range of support we can offer

“I’ve been experiencing a lot of stress at work. A lot is expected of me and as time has gone by I’ve let my boundaries slip, so that I’m taking my work home with me. I’ve spoken to my manager but they just tell me to work on prioritising, without giving me support or guidance to do so. I think maybe I want to find a different job, but the idea of that stresses me out, too.”

Support we could offer:
– Understanding your rights at work and helping you to ask for more support
– Connecting you with accessible services or self-help resources that can support you to work on your boundaries
– Offering guidance with job hunting

“I’ve been in debt with different companies and bills for a long time, and the more time passes the more I avoid it. I have a stack of debt collection letters I haven’t even opened. I know that ignoring it is just making it worse, but I just can’t get myself to sit down and sort it out.”

Support we could offer:
– Going through the letters with you to work out how much you owe and how much you can pay back each month
– Calling up each company with you and agreeing with them a payment plan you can afford
– Helping you work out how to budget for the plans so you don’t fall behind again

“I have a disability or mental health condition and I want to get the support that will help me (healthcare, social care, and/or benefits) but it’s all very confusing and makes me anxious so all I’ve been able to do is mention it briefly to my GP, who can only help so much.”

Support we can offer:
– Giving you information about what health support is available and how to get it
– Supporting you to organise a care assessment
– Giving you information about which benefits you may be entitled to and how to apply for them
– Filling out forms with you
– Attending meetings with you

“My PIP review has come up. I got support from Citizen’s Advice when I first applied, but they can’t help with this. I’m finding looking through the form overwhelming.”

Support we could offer:
– Filling out the form with you
– Any follow-up needed once you receive the response a few months later

“I am caring for someone who has a complex health condition and I feel out of my depth”

Support we could offer:
– Letting you know what support is available for them (health care, social care, benefits) and how to support them to access this
– Supporting you to organise a carer’s assessment, and attending the meeting with you if needed
– Connecting you with accessible services or resources that can help you care for yourself and your loved one

We are a small team with years of experience and training in supporting people. We also all have personal experience of disability and struggling with our mental health, so we come from a place of true understanding and no judgement. We have seen first-hand how challenging it can be to get the right help or to move towards your goals when the right support doesn’t seem to be out there. We can’t fix your problems for you, but we hope that having us by your side will help you along your journey.

Who is the service for?

We are aware that there is a support gap. Services that are open to everyone, like a helpline, are very limited in what they can do. More practical, individualised support either comes at a high price or has strict criteria for access. It’ll also be based on what the service does, not what you need. If you fall into this gap, we might be the right service for you!

We suggest finding out what support is already funded for you by your local area or within a charity – read more on this here. If they are not able to help you, we might be. You can fill out a referral form letting us know about your situation, or email us to book in a 15 minute call to tell us about it. We will then let you know if we think we can help and what we can offer.

This is not an instructed service. What this means is we can’t speak to professionals on your behalf – if you would need us to, our Independent Advocacy service would be more appropriate.

Community support is not an on-going service. If you have long-term needs because of a disability or mental health condition, we might not be the right service for you. Instead, we could help you in the short term to apply for what you need from your local authority.

We do not provide legal advice or any clinical support such as assessment or medical advice.

What exactly will we do?

We aim to offer flexible and personalised support, based on what you need because of your condition and your situation. Generally, it will mostly look like a combination of these things:

  • Listen to you in a supportive and non-judgemental way
  • Do research about your rights and your condition
  • Explain your rights and options to you
  • Help you work out your goals
  • Support you to write letters or speak to professionals
  • Attend meetings as emotional support
  • Help you to fill out forms
  • Find and go through self-help resources with you
  • Liaise with people in your life (if you want us to)
  • Signpost you to other services that can help
  • Put you in touch with professionals who can help
  • Write a summary of your situation and an action plan, which you can then work through with a free local advocate
Do we know about your particular condition?

There is a chance we might not – between us we know a lot, but we can never know about everything. All of the team members are experts on OCD and related conditions and have experience with other issues such as eating disorders, trauma conditions, chronic illness, and neurodivergence.
If we haven’t supported someone with your condition before, we will inform ourselves through professionals, experts by experience, services, and clinical guidelines. You will not be charged for us learning about it and ‘catching up’ on the basics.
Whether we know about your condition or not, we also want to hear about what it’s like for you, and will never make assumptions about what you need without your input.

How much does it cost?

We aim to make the service affordable for everyone, so you will be charged based on your financial situation. You can take a look at our sliding scale to see how much you would be paying.

We hope to be able to offer free help in the future to people who most need it. Right now we don’t have any funding for this because a lot funders would ask us to only help certain people or make us focus on quantity, rather than quality, of service. This isn’t always the case, though, and we are exploring and applying for funds for a free service.

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